At Abekus.ai, we strive to ensure our users have a satisfying experience on our platform. However, we understand that there may be instances where you need to cancel a service or request a refund. This policy outlines the procedures for cancellations and refunds for our various services.
Cancellation and Refunds
Overview
Cancellation Policy
Subscription Services
1. Monthly Subscriptions
You can cancel your monthly subscription at any time. Cancellation will be effective at the end of the current billing cycle. Access to the premium features will continue until the end of the current billing period.
2. Annual Subscriptions
Annual subscriptions can be canceled at any time, but the cancellation will take effect at the end of the current billing cycle. No partial refunds will be issued for the remaining period of the annual subscription.
Event or Webinar Registrations
Cancellations for paid events or webinars must be made at least 48 hours before the event start time to receive a full refund. Cancellations made less than 48 hours before the event will not be eligible for a refund.
Refund Policy
Subscription Services
1. Monthly Subscriptions
Refunds for monthly subscriptions are only provided in cases where there has been a billing error or the user has been charged multiple times. If you believe you are eligible for a refund, please contact our support team.
2. Annual Subscriptions
Refunds for annual subscriptions are not provided except in cases where there has been a billing error or the user has been charged multiple times. If you believe you are eligible for a refund, please contact our support team.
Event or Webinar Registrations
Refunds for paid events or webinars will be processed if the cancellation is made at least 48 hours before the event start time. Refunds will be issued back to the original method of payment and may take up to 10 business days to process.
Premium Job Listings
If a user is unable to hire from the platform after purchasing a single premium job, the user will be eligible for a refund or another premium job for free as a replacement.
Requesting a Refund
To request a refund, please contact our customer support team with the following details:
- Your full name
- The email address associated with your Abekus.ai account
- A description of the issue and reason for the refund request
- Any relevant transaction details or receipts
Changes to the Cancellation & Refunds Policy
Abekus.ai reserves the right to modify this Cancellation &
Refunds Policy at any time. Changes will be effective
immediately upon posting to our website. We encourage users to
review this page periodically for any updates.
Contact Us
If you have any questions or concerns about our Cancellation & Refunds Policy, please contact us at:
- Email: hello@abekus.com
- Phone: +91-9986250345