About the Job

We are seeking a talented and experienced Customer Relationship Manager (CRM) to join our dynamic team. In this role, you will be responsible for managing and nurturing customer relationships, ensuring exceptional customer service, and driving customer satisfaction and retention.

Roles & Responsibilities

• Sales and Negotiation - Engage in effective sales and negotiation strategies to secure new business and maintain strong relationships with existing customers.
• Telecalling - Conduct regular telecalling activities to address customer inquiries, resolve issues, and identify new opportunities.
• Excellent Verbal and Written Communication skills - Communicate effectively with customers, both verbally and in writing, to understand their needs and provide tailored solutions.
• Customer Service Proficiency - Deliver exceptional customer service, ensuring prompt and efficient resolution of customer concerns and queries.
• Post-sales Support - Provide comprehensive post-sales support, including follow-up, feedback gathering, and ongoing customer engagement.
• Customer Relationship Management - Utilize CRM tools and strategies to manage and strengthen customer relationships, track interactions, and identify opportunities for growth.
• Customer Satisfaction & Retention - Prioritize customer satisfaction and work to retain existing customers through proactive communication, problem-solving, and value-added services.
• Proactive and target-oriented - Demonstrate a proactive and target-oriented approach to your work, consistently striving to exceed customer expectations and achieve business goals.

Required Skills & Qualifications

• Excellent Communication Skills - Possess strong verbal and written communication abilities, with the ability to effectively interact with customers at all levels.
• Customer Relationship Management - Demonstrate a proven track record in customer relationship management, with the ability to build and maintain long-term customer relationships.
• Post-sales Support - Experience in providing comprehensive post-sales support, including follow-up, feedback gathering, and ongoing customer engagement.
• Telecalling - Proficient in conducting effective telecalling activities, including addressing customer inquiries, resolving issues, and identifying new opportunities.
• Sales and Negotiation - Possess strong sales and negotiation skills, with the ability to secure new business and maintain strong relationships with existing customers.
• Customer Service Proficiency - Exceptional customer service skills, with the ability to deliver prompt and efficient resolution of customer concerns and queries.
• Proactive and target-oriented - Demonstrate a proactive and target-oriented approach, consistently striving to exceed customer expectations and achieve business goals.

About The Company

Jobs by Abekus (jobs.abekus.ai) is a cutting-edge hiring platform that matches learners with optimal job opportunities, streamlining the transition from education to career advancement. Complementing this, abekus.ai offers an adaptive learning environment that enhances educational engagement through interactive, community-driven content development.