About the Job:

We are hiring freshers and experienced candidates for the position of Customer Service Team Lead on a full-time basis. As a Customer Service Team Lead, you will play a crucial role in managing a team and ensuring high levels of customer satisfaction.

Roles & Responsibilities:

• Lead and manage a team of customer service representatives
• Handle escalations and ensure timely resolution of customer issues
• Oversee international voice processes and client interactions
• Ensure excellent communication with customers and provide top-notch service
• Engage with customers to understand their needs and ensure satisfaction
• Manage customer interactions effectively and professionally
• Utilize telecalling techniques to reach out to customers
• Implement strategies to enhance customer engagement
• Work in telecom domains to address customer queries and concerns

Required Skills & Qualifications:

• Strong team management skills to lead and motivate a team
• Experience in international voice processes and client handling
• Knowledge of BPO operations and best practices
• Excellent communication skills to interact with customers effectively
• Ability to manage escalations and resolve conflicts efficiently
• Proven track record of ensuring customer satisfaction
• Experience in telecalling and customer engagement
• Familiarity with telecom domains and related customer issues