About the Job: This is a FullTime OnSite role for the position of Human resource operations. As a human resource operations at our leading global technology firm, you will be responsible for providing Tier 2 support to customers via calls, emails, and chats. Ensuring 100% issue resolution and customer satisfaction will be a key part of your role.

Roles & Responsibilities:

• Provide Tier 2 support to customers via calls, emails, and chats
• Ensure 100% issue resolution and customer satisfaction
• Follow escalation procedures for unresolved issues
• Handle outbound calls as per client requirements
• Perform candidate verifications and recruitment support (fresh/rehires)
• Navigate and assist customers on self-service portals
• Maintain SLA, data quality, and call documentation standards

Required Skills & Qualifications:

• Good technical aptitude and ability to learn quickly
• Excellent verbal and written communication skills
• Familiarity with tools like ServiceNow, ERP systems, MS Office, and Internet Explorer
• Prior BPO experience preferred (not mandatory)