About the Job

As a Customer Support Executive for (US International Voice Process), you will be the primary point of contact for our customers, providing exceptional service and resolving their inquiries and concerns. Your role will involve handling a wide range of customer interactions, from phone calls. You will be responsible for understanding customer needs, offering solutions, and

ensuring a positive customer experience.

Roles & Responsibilities

• Provide excellent customer service and support to address customer inquiries and resolve issues in a timely and efficient manner
• Demonstrate strong communication and interpersonal skills to effectively interact with customers and build positive relationships
• Accurately document customer interactions and maintain detailed records in our customer relationship management (CRM) system
• Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team
• Collaborate with cross-functional teams to ensure seamless customer experience
• Adhere to company policies, procedures, and service-level agreements (SLAs)
• Participate in ongoing training and development to enhance your skills and knowledge

Required Skills & Qualifications

• Excellent Communication Skills with the ability to listen, understand, and respond to customer needs effectively
• Customer Service Proficiency with a demonstrated track record of providing exceptional customer support
• Communication and Interpersonal Skills to build rapport and maintain positive relationships with customers
• BPO experience for minimum 6 months Voice Process is preferred.
• Inter Process Communication skills to collaborate with cross-functional teams
• Communication skills and Protocols to adhere to company standards and guidelines
• Customer Support expertise to effectively address and resolve customer inquiries and concerns
• Night Shifts
• Candidates from Noida, Ghaziabad and nearby locations are preferable.