About the Job

We are seeking a talented and experienced Customer Support Executive to join our dynamic team. In this role, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction. As the face of our company, you will play a crucial part in building and maintaining strong relationships with our valued clients.

Roles & Responsibilities

• Provide excellent customer service and support to clients through various communication channels (phone, email, chat, etc.)
• Respond to customer inquiries and complaints in a professional and timely manner
• Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience
• Maintain detailed records of customer interactions and follow up on open cases
• Collaborate with cross-functional teams to identify and address customer needs
• Contribute to the continuous improvement of customer service processes and procedures
• Participate in training programs to enhance product knowledge and customer service skills

Required Skills & Qualifications

• 1-2 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Proficient in Customer Relationship Management (CRM) tools
• Familiarity with retail management and B2B sales processes
• Understanding of cash flow management and product knowledge
• Ability to work in a fast-paced, dynamic environment and multitask effectively

About The Company

OTTO clothing Pvt ltd company is a leading provider of innovative solutions that empower businesses to thrive in the digital age. With a strong focus on customer success, we are committed to delivering exceptional products and services that drive growth and transformation for our clients. Our dynamic and collaborative work culture fosters innovation, creativity, and continuous learning, making us an employer of choice in the industry.