About the Job

We are seeking a talented Telecaller to join our dynamic team. As a Telecaller, you will be responsible for providing excellent customer service, handling inbound and outbound calls, and assisting clients with their inquiries and concerns. This is a full-time, remote position, offering the flexibility to work from the comfort of your own home.

Roles & Responsibilities

• Respond to incoming calls and provide prompt and courteous service to customers
• Effectively handle customer inquiries, complaints, and requests, and provide appropriate solutions
• Maintain accurate records of customer interactions and update customer information in the database
• Upsell and cross-sell products and services to customers based on their needs
• Collaborate with the sales and marketing teams to identify new business opportunities
• Adhere to company policies, procedures, and quality standards
• Continuously improve your communication skills and product knowledge

Required Skills & Qualifications

• Excellent communication skills, both verbal and written
• Strong customer service orientation and the ability to handle challenging situations
• Proficient in using computer systems and various software applications
• Ability to work independently and as part of a team
• Adaptable to change and willing to learn new skills
• Minimum 1 year of experience in a similar role (preferred)