Analyst - Service Desk S 4A

Overview

Analyst role in Genpact's Service Desk team, providing technical support to customers and resolving hardware and software issues.

What you'll do

• Respond to customer inquiries and provide technical support via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues.
• Install and configure computer systems and applications.
• Collaborate with IT teams to escalate complex technical issues for resolution.
• Create and maintain technical documentation and knowledge base resources for support purposes.

What you'll need

• Bachelor's degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
• Certifications: CompTIA A+, CompTIA Server+, ITIL Foundation Certificate in IT Service Management, Microsoft 365 Certified: Fundamentals, Microsoft Office Specialist MS Access.
• Required skills: Agile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Collaboration Tools, Design Thinking, Engineering Services, Executive Presence, Field Support, Inclusion, IT Service Desk, Mac OS Support, Personal Effectiveness, Storytelling, Workplace Services.
• English language proficiency at Intermediate (B1) level (required).

Details

• Location: Mumbai, India (7th floor, Raiaskaran Tech Park, Sakinaka).
• Job type: Regular.
• Work mode: Office work.
• Shift: Any (India).