Application Support Engineer

Overview

Application Support Engineer acting as a software detective to identify and resolve issues across components of critical business systems, with the aim of becoming a subject matter expert.

What you'll do

• Perform independently and become an SME.
• Actively participate in and contribute to team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.

What you'll need

• Proficiency in ServiceNow App Engine.
• Experience developing and maintaining applications within the ServiceNow platform.
• Minimum 3 years of experience in ServiceNow App Engine.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Familiarity with incident management and change management processes in IT service environments.
• Ability to work collaboratively in a team setting and communicate technical information effectively.
• 15 years full time education.

Details

• Based at the Bengaluru office.