Assistant Manager - Billing

Overview

The Billing Assistant Manager supervises and oversees the billing function, proactively processes billing transactions with assigned primary billers, resolves complex billing issues, and trains billing staff and external client servers on the billing system, processes and procedures.

What you'll do

• Initiate and complete complex billing tasks in accordance with all professional billing expectations for assigned primary billers.
• Review and approve negative billing adjustments, and coach employees when errors or training opportunities are identified.
• Demonstrate in-depth problem-solving by performing research and analysis on complex billing issues.
• Understand and articulate the impact and effects of financial concepts related to billing, as well as the impact on the firm's standardized reporting.
• Independently investigate complex billing issues and process invoice adjustments to ensure invoice and margin accuracy.
• Leverage RSM's Power Wheel to understand the firm's service offerings and gain a deeper understanding of the clients and teams you support.
• Mentor and/or act as Career Advisor for 25-30 Billing Specialists, Billing Specialist Seniors and Billing Leads, who may be located in the same or a different physical location, in hybrid or fully remote status.
• Review work product of the assigned billing team to ensure members meet performance and job expectations, accuracy and compliance with firm policies; challenge or seek additional clarity on billing where needed.
• Coordinate distribution of work to ensure optimum efficiencies and timely processing.
• Provide upward communication regarding status of assignments and team performance.
• Develop, coordinate and deliver training to educate billing team members, including training of new or existing team members.
• Collaborate with other Billing Supervisors and Managers to ensure standardized training is delivered.
• Monitor and analyze processes and systems to recommend best practices or process improvements.
• Develop new procedures and ensure department procedures and guidelines are properly documented and updated.
• Identify problems, challenges and opportunities within the billing system and take the proper steps to remedy issues and/or implement enhancements.
• Train and educate assigned primary billers on billing best practices.
• Train external client servers (individually and/or in groups) on billing best practices and financial concepts, including the impact of write-ups/write-downs, realization changes, structuring ELs/SOWs to encourage pre-billing methodology, and how to identify and properly bill out-of-scope work.
• Serve as a training resource and mentor for team members.
• Manage team projects as assigned.

What you'll need

• BCom/BBA, or an Associate's degree with an accounting focus, or equivalent experience (Required).
• Bachelor's degree (Required).
• Strong Microsoft Office skills (Required).
• Ability to learn, implement and train others (Required).
• Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists (Required).
• Ability to work effectively with all levels of employees, including senior leadership (Required).
• Ability to work autonomously and as a team leader (Required).
• Strong problem-solving and analysis skills (Required).
• Strong organization, prioritization and time management skills (Required).
• 7-10 years' experience (Required).
• Prior professional billing experience (Required).
• Professional services experience (Required).
• Ability to supervise, direct and review the results of projects or assignments (Required).
• Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities (Required).
• Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business process improvement, and serve as a model of change (Required).
• Strong communication skills, able to communicate effectively with people at all levels of the firm (Required).
• Able to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential (Required).

Details

• Location: Bengaluru.
• Team members may be hybrid or fully remote.
• Flexibility in schedule offered.