Cloud System Administrator

Overview

Senior Cloud Systems Engineer on ClearDATA's Professional Services team, handling frontline and escalated cloud operations and technical implementations across AWS, Azure and GCP for healthcare managed services.

What you'll do

• Continuously monitor system health, network and performance tooling across the ClearDATA Secure Cloud, validating alerts and sorting tickets by type and urgency.
• Serve as first point of contact for customers hosting systems on the ClearDATA Secure Cloud, resolving common requests such as access issues, account changes and low-risk fixes using established runbooks and procedures.
• Investigate and resolve incidents that go beyond standard runbooks, digging into logs and performance metrics to diagnose complex issues and restore service quickly.
• Author, test and carry out approved infrastructure change requests, verifying each change so client environment updates do not introduce new problems or downtime.
• Tune monitoring and alerting to improve signal-to-noise, and implement and maintain Infrastructure as Code solutions using tools like Terraform or native cloud templates.
• Ensure all cloud deployments strictly follow healthcare compliance frameworks and internal security standards.
• Maintain clear ticket records and technical documentation, contribute to and update runbooks and SOPs, and participate in shift handoffs.

What you'll need

• 5+ years of hands-on cloud engineering or systems administration experience, comfortable working from runbooks and SOPs as well as troubleshooting independently when an issue falls outside them.
• Solid, practical knowledge of at least one major public cloud (AWS, Azure or GCP), with a willingness to learn and troubleshoot across all three as used within the ClearDATA Secure Cloud platform.
• Strong background in core IT operations, including networking, identity and access management, and operating system administration for both Linux and Windows.
• Working proficiency in scripting (such as Python, Bash or PowerShell) and an interest in building infrastructure automation.
• Proven ability to communicate clearly and patiently with customers, providing timely updates and a positive frontline support experience during technical issues.
• Excellent written and verbal communication skills.
• Ability to work independently.
• Critical thinking.

Nice to have

• Professional level certifications in AWS, Azure or GCP (the ad also notes basic level certification).

Details

• Work mode: Remote.
• Location: Mumbai - Remote.
• Shift: Monday to Friday, a 24-hour shift window (any 9-hour shift).