Overview
Handle customer communications and real-time dispatch execution for last-mile delivery services. Resolve delivery issues, coordinate with operational teams, and support timely, successful deliveries.
What you'll do
- Handle inbound and outbound customer and stakeholder communications by phone, email, and SMS.
- Resolve delivery inquiries, exceptions, address issues, go-backs, and revised delivery timeframes.
- Monitor delivery routes and teams in real time to support schedules and on-time performance.
- Communicate delivery delays, risks, and route status updates to relevant stakeholders.
- Escalate delivery issues and coordinate resolutions with field operations and carrier teams.
- Provide intraday reports on route performance, delivery status, and operational exceptions.
- Follow up with customers after exception resolutions and support carrier compliance.
What you'll need
- At least 2 years of customer service experience preferred, including BPO experience.
- Direct call-handling experience.
- Bachelor's degree or equivalent qualification.
- Strong written and spoken communication skills.
- Microsoft Office Suite proficiency, including Excel, Word, and Outlook.
- Organization, multitasking, prioritization, and problem-solving skills.
- Ability to use telephony, customer management, and routing systems.
Nice to have
- Knowledge of last-mile logistics, transportation, or control tower operations.
Details
- Location: Chennai, Tamil Nadu, India.
- Rotational shifts, including night shifts, may be required.
- Five-day workweek, potentially including weekends.
Read the full description and apply on the company’s own careers page.
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