Engineer- I , Integrated Command Center (ICC)

Overview

Associate Engineer for the Integrated Command Center (ICC) focused on 24x7 monitoring, initial incident response, alert handling, and operational support for critical platforms across cloud and on-prem environments.

What you'll do

• Monitor production systems using Dynatrace and other enterprise monitoring tools.
• Respond to alerts and notifications using defined escalation policies and procedures.
• Open, update, and manage incident tickets in ITSM tooling with accurate documentation and communication.
• Execute approved runbook/playbook steps and escalate when issues exceed scope.
• Support alert hygiene by identifying noisy or non-actionable alerts and improving alert effectiveness.
• Perform basic troubleshooting across AWS, Windows, and Linux using documented procedures.

What you'll need

• 3-5 years of experience in a NOC/command center, IT operations, production support, or similar technical support role.
• Basic understanding of ITSM concepts including incident, problem, and change management.
• Familiarity with monitoring tools; Dynatrace experience is a plus.
• Working knowledge of Windows and/or Linux operating systems (services, logs, basic troubleshooting).
• Ability to remain calm, focused, and communicative during incidents.
• Willingness to work rotational shifts or on-call schedules as required.

Nice to have

• Internship or coursework related to IT, Computer Science, or Engineering.
• Exposure to financial services, FinTech, or regulated environments.
• Familiarity with ServiceNow or similar ITSM tools.
• Introductory exposure to AWS or cloud environments (preferred).

Details

• Job is in Hyderabad (expanding and reaching new heights in Hyderabad).