Overview
Lead implementation and adoption of Samsara’s IoT solutions for enterprise customers, managing deployments and customer relationships from launch through product adoption.
What you'll do
- Manage technology deployments for large-scale enterprise customers.
- Create launch plans and roadmaps to increase product usage.
- Track implementation progress, participation, adoption, and account health.
- Run training sessions and demonstrate the technology to executives and users.
- Manage multiple customer engagements and coordinate cross-functionally.
- Mentor Customer Success and Support teams.
- Explain platform capabilities across customer use cases.
What you'll need
- 6+ years in senior Customer Success, account management, or strategic consulting.
- Experience supporting or working with technical products.
- Experience with end-to-end system implementations.
- Strong problem-solving and consultative skills.
- Proven ability to build trust with varied stakeholders.
- Bachelor’s degree from a 4-year institution.
- Ability to manage priorities and demonstrate emotional intelligence.
Nice to have
- Enterprise SaaS experience.
- Experience supporting large-scale business solutions at Fortune 500 companies.
Details
- Remote within the United States, excluding the San Francisco Bay Metro Area and Washington, D.C. Metro Area.
- Applicants must be in the PST or MST time zones and work local hours.
- Travel to customer sites may reach 10% and may include overnight stays.
- Annual base salary: $100,406–$151,875 USD.
Read the full description and apply on the company’s own careers page.
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