Full Stack Engineer

Overview

Develop and engineer end-to-end system features from user experience through backend code, while providing customer support for new and emerging technologies. Act as a customer-facing escalation point for complex issues during pre- and post-implementation launches.

What you'll do

• Perform as a final escalation point for highly complex, visible, and sensitive client issues.
• Drive positive results in Customer Experience through timely response and positive interaction.
• Communicate customer needs and requirements to other Vertex employees and teams.
• Provide technology expertise, work leadership, and assistance to less senior staff.
• Demonstrate self-direction in meeting performance-metric targets and daily work goals.
• Act as a Customer Support liaison during implementation of customer programs to understand product, usage, and technology for post-implementation support.
• Provide ongoing support and troubleshooting for installed technical solutions by analyzing chains of events and applying technical knowledge, following established procedures and standards.
• Work within the direction and expectations of the Customer Support Work Center.
• Work closely with Vertex emerging products and emerging technologies to understand and implement support processes.
• Work highly technical and sensitive issues through to mutually acceptable resolutions by accurately assessing situations and applying critical and creative thinking.
• Build and leverage strong relationships with internal and external customers.
• Receive highly complex escalations from Tier 2 analysts.
• Provide support as dictated by business drivers.
• Create, edit, and maintain knowledge entries, including best-practices entries.
• Maintain support shared systems, including virtual environments, databases, and shared instances.
• Participate in other projects or duties.

What you'll need

• Database Management skills.
• Minimum 3 year(s) of experience.
• 15 years of full-time education.
• Professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high-volume web services.
• Subject Matter Expert in one or more of database technology including Oracle, SQL Server, Postgres, DB2, or Hana; Java; XML; web services; ERP's; network architecture; or database or application performance issues.
• Expert knowledge of supported transmission types including XML, REST, and JSON, and record types within each transmission.
• Experience with processing tools such as SoapUI and Postman.
• Experience with Data Security & Operations.
• Experience with LINUX and Web Programming, including HTTP programming, ICF, Framework, Web Services in ABAP including SOAP and WSDLs, and JAVA programming.
• Understanding of VM's, NAS, Unix, Shell programming, and mainframe systems.
• Understanding of FTP scripting, ECG, TWS, and related technologies.
• Understanding of Java and functional programming concepts.
• Deep understanding of and debugging experience with networking protocols.
• Excellent debugging skills in a wide variety of technologies and programming languages.
• Ability to network with key contacts outside own area of expertise.
• Ability to listen, understand information, and communicate the same.
• Strong interpersonal, organizational, presentation, and facilitation skills.
• Ability to be results oriented and customer focused.
• Strong desire to research and study new emerging technologies for future and ongoing development efforts.
• Ability to understand internal proprietary information and distribute information appropriately.
• Experience handling customer escalations and calmly working in stressful situations.
• Excellent analytical and creative problem-solving skills.
• Ability to apply professional concepts, experience, and company objectives to perform in-depth analysis of situations or data and resolve complex issues in creative ways.
• Professional approach with others using appropriate communication tools, with the ability to adjust communication style and delivery to the audience.
• Good organizational skills.
• Proficiency in Microsoft Office packages.
• Sufficient knowledge of business communications, including telephone, voicemail, and email, and operation of office machines such as photocopier, scanner, and fax.
• Bachelor's/Master's degree in Management Information Systems, Computer Information Technology, or a related field, or equivalent combination of education and/or experience.
• Six (6) plus years of relevant industry experience.
• Professional experience troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, and big-data-driven backend systems.
• Experience building and maintaining Big Data and Fast Data applications.
• Experience with Data Governance, Security & Operations.
• Experience with Web Programming, including HTTP programming, ICF Framework, Web Services in ABAP including SOAP and WSDLs, JAVA programming, SAP NetWeaver Architecture and Integration technology, and SAP Mobility Technology.

Nice to have

• API Management skills.
• Java programming language skills.
• Web Application Development skills.
• Experience with SAP NetWeaver Architecture and Integration technology and SAP Mobility Technology.
• Understanding of Vertex customers' use of the Vertex products.

Details

• Location: Hyderabad.
• Shift schedule is rotational: 6:30AM IST to 3:30PM IST or 3:00PM IST to 12:00AM IST.
• This role covers Vertex on-call duties on a rotational basis.