Global Service Desk - Centralized Access Control Analyst

Overview

The Centralized Access Control (CAC) Analyst works within the Apex Group Global IT Service Desk, securing and processing timely revocation of user access in line with internal policies, audit requirements and regulatory standards.

What you'll do

• Monitor and manage access termination request queues in ServiceNow, ensuring timely assignment and resolution.
• Revoke application access for terminated employees, internal transfers and users no longer requiring access.
• Provide supporting evidence of access revocation in response to SOC and other audit requirements.
• Conduct monthly monitoring of inactive accounts across applications, revoking access as required.
• Support and participate in weekly access reviews and compliance audits.
• Create, maintain, and improve Standard Operating Procedures (SOPs) related to access revocation and audit processes.
• Collaborate closely with HR, Hiring Managers, Local IT, and resolver groups to ensure timely and accurate access revocation in line with SLAs and company policies.
• Prepare reports on terminated accounts and audit findings for management review.
• Escalate risks or delays in access to termination to management in a timely manner.
• Contribute to continual process improvements to strengthen access control and compliance.
• Perform end-of-shift validation to confirm all required user access and accounts have been successfully revoked.

What you'll need

• 1–2 years of experience in application access revocation, IT support, or related IT operations function.
• Basic knowledge of user account management, permissions, and security protocols.
• Familiarity with compliance frameworks, SOC audits, and related audit processes.
• Experience working with ServiceNow or similar ITSM tools.
• Strong written and verbal communication skills in English.
• Experience with documentation, reporting tools, and spreadsheets.
• A strong customer service orientation, with the ability to collaborate across teams.
• Basic understanding of Active Directory, Azure, or other access management tools.

Nice to have

• Knowledge of role-based access control (RBAC) and IT security best practices.
• Familiarity with the ITIL framework.

Details

• Location: Hyderabad, Sy. No. 53.
• Reports to the IT Service Desk Manager.
• May require working in staggered shifts (+/- 3 hours from core business hours) based on business requirements.
• Weekend working on a rotational basis will be required, depending on operational needs.
• Unsolicited CVs from recruitment agencies will not be accepted; agency assistance is engaged only through the Talent Acquisition team's exclusive recruitment partners.