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Infrastructure Operations Specialist (I)
NCR Corporation
Posted 4 weeks ago
LOCATION
CHENNAI · Onsite
EXPERIENCE
1 - 3 Years
TYPE
FullTime
SKILLS REQUIRED
ObservabilityRoot Cause AnalysisLinuxIT Service ManagementServiceNowSLA Management
Job description
Overview
Entry-level UNIX/Linux Server Operations Engineer (L1) for a global infrastructure environment focused on monitoring, incident handling, and basic troubleshooting.
What you'll do
- Monitor UNIX/Linux servers and infrastructure systems on a 24x7 basis.
- Act as first-line (L1) support to detect, log, and respond to alerts and incidents.
- Run initial incident bridge calls and coordinate with L2/L3 teams and vendors.
- Manage tickets through ServiceNow/ITSM and ensure SLA adherence.
- Perform basic troubleshooting for Linux/UNIX issues and escalate when required.
- Monitor system performance using tools such as AppDynamics and Splunk.
- Communicate with stakeholders during incidents and follow runbooks/SOPs.
What you'll need
- B.E./B.Tech/MCA degree.
- 1–3 years of experience in UNIX/Linux support, monitoring, or IT operations.
- Basic knowledge of UNIX/Linux (Linux, RedHat, SUSE, Solaris—any exposure).
- Understanding of ServiceNow or similar ticketing tools.
- Exposure to monitoring tools (AppDynamics preferred).
- Ability to respond to system alerts and reprioritize tasks.
- Good communication skills for a global environment.
Details
- Location: Chennai, India.
- Shift: 24x7 rotational shifts.
Read the full description and apply on the company’s own careers page.
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Infrastructure Operations Specialist (I)
