Overview
IT Support Engineer in Anthropic’s IT Operations team, providing end-user and platform support across a mostly macOS environment while improving processes as the company scales.
What you'll do
- Triage and resolve issues across hardware, software, networking, and accounts via ticketing, Slack, and in-person support.
- Diagnose and fix problems across macOS, ChromeOS, iOS, Android, and core SaaS platforms.
- Troubleshoot device issues including enrollment, configuration profiles, and policy enforcement.
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
- Handle escalations requiring cross-team coordination and join an on-call rotation for urgent issues.
- Provide hands-on support for user technology, AV systems, conference rooms, and printers.
- Write and maintain internal documentation such as runbooks and knowledge base articles.
What you'll need
- Hands-on IT support experience, ideally in a fast-paced environment.
- Experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android.
- Experience with Google Workspace administration.
- Experience with Slack administration (workspace management, permissions, and troubleshooting).
- Understanding of identity and access fundamentals (SSO, MFA, directory services).
- Familiarity with MDM fundamentals and endpoint management concepts.
- Basic scripting with Bash or Python for automation.
Details
- Annual compensation range: £130,000–£175,000 GBP.
- Location-based hybrid policy: expected to be in one of the offices at least 25% of the time.
- Visa sponsorship: sponsored for some roles/people; every offer will include reasonable efforts.
Read the full description and apply on the company’s own careers page.
