Overview
Miratech is hiring a Junior Technical Support Engineer to support real-time monitoring, incident triage, and cross-team coordination for enterprise operations in healthcare-related systems.
What you'll do
- Monitor system alerts, performance metrics, queue performance, call volumes, and overall system health.
- Triage, prioritize, and manage incoming incidents using severity and priority frameworks.
- Coordinate incident resolution across IT, automation, software, business teams, and external vendors.
- Participate in war rooms and high-priority incident bridges during critical incidents.
- Identify, investigate, and escalate system anomalies, service degradation, and outages.
- Maintain detailed incident and issue documentation, including timestamps and resolution details.
- Prepare daily, weekly, and monthly operational performance reports and incident summaries.
What you'll need
- 3+ years of experience with incident response, crisis management, and vendor coordination.
- 3+ years of experience in IT operations, network monitoring, or command center environments.
- Familiarity with ServiceNow, Splunk, and Dynatrace.
- 2+ years of experience with call center applications such as Genesys, AWS, and CxOne.
- 2+ years (stated as “2+ years of Experience”) ability to work in a face-paced environment with multi-tasking.
- Familiarity with AI tools such as Microsoft Copilot, Azure, or Google.
- Excellent communication and teamwork skills.
Details
- Location: Quezon City, Philippines.
Read the full description and apply on the company’s own careers page.
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