Overview
Lead service delivery for airline fulfilment systems, covering PNR, ticketing, IET, EMD, and ancillaries across multiple airline customers.
What you'll do
- Lead end-to-end service delivery for PNR, ticketing, IET, EMD, and ancillary initiatives.
- Act as the primary functional and technical subject matter expert for airline fulfilment.
- Own discovery and requirements workshops, then translate needs into delivery plans.
- Coordinate solution activities across Product, Engineering, Customer Care, and other stakeholders.
- Lead configuration reviews, test preparation, integration validation, partner certification, and cutover.
- Define and oversee end-to-end test coverage across booking, ticketing, exchanges, refunds, and related scenarios.
- Manage delivery governance including status reporting, risks/dependencies, escalations, and readiness reviews.
What you'll need
- 8+ years of airline industry experience.
- Experience with Passenger Service System delivery, implementation, production support, or airline operations.
- Expert knowledge of PNR creation and servicing, including ticketing and schedule change scenarios.
- Strong ticketing expertise covering e-ticket issuance, display, void, revalidation, exchange, reissue, and refund.
- Deep understanding of Interline Electronic Ticketing (IET) and end-to-end certification.
- Strong knowledge of Electronic Miscellaneous Documents (EMD) and related issuance and status control.
- Experience with Sabre, Amadeus, Travelport, TravelSky, or comparable reservation and ticketing platforms (SabreSonic PSS preferred).
Details
- Location: Bengaluru, Karnataka, India.
- Work mode: Hybrid.
Read the full description and apply on the company’s own careers page.
