Member Success Representative (Italian speaking)

Overview

Provide customer support to Italian-speaking panelists participating in market research surveys. Resolve or escalate requests while delivering timely, professional service.

What you'll do

• Follow up with support staff to ensure satisfactory ticket resolution.
• Achieve or exceed team KPI goals.
• Coordinate escalations and communicate urgent issues promptly.
• Support team leads and managers with administrative tasks.
• Help fulfil service requirements for the assigned role.

What you'll need

• At least 2 years of customer service experience involving direct consumer interaction.
• Advanced English reading, writing, and speaking skills.
• Expert or native-level Italian reading, writing, speaking, and comprehension.
• Excellent written and verbal communication skills.
• Experience with online support through ticketing or email systems.
• Strong attention to detail, organization, time management, and multitasking skills.
• Proficiency in Microsoft Office Suite and collaborative document sharing.

Details

• Full-time permanent position.
• Remote in Ontario, Canada.