Networking Managed Services Engineer (L2)

Overview

Networking Managed Services Engineer (L2) role focused on keeping clients’ IT infrastructure and systems operational.

What you'll do

• Proactively monitor, identify, investigate, and resolve technical incidents and problems.
• Review client requests and tickets and resolve medium-complexity issues.
• Restore services swiftly in line with SLAs.
• Monitor work queues, execute operational tasks, and update tickets with actions taken.
• Log, analyze, and escalate issues to prevent escalation and ensure correct focus.
• Collaborate with automation teams to automate routine tasks and optimize operations.
• Support change management by logging change requests and auditing tickets for quality.

What you'll need

• Proficiency with technologies including Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
• At least one technical certification in the above-mentioned technologies.
• Familiarity with ticketing tools.
• Strong planning skills to anticipate and adapt to changing circumstances.
• Ability to communicate and work across different cultures and social groups.
• Active listening and client-centric communication skills.
• A bachelor’s degree in IT/Computing or equivalent qualification/experience.

Details

• On-site workplace type.
• Location: Pune, India.