Presales Engineer

Overview

Join Twilio as a Presales Engineer, South EMEA, helping customers build the future of communications. Lead technical pre-sales relationships, drive technical discovery, propose architectures, demonstrate products, anticipate concerns and offer creative solutions for New Business and Strategic segments.

What you'll do

• Partner with Account Executives on opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Lead the technical and product sale, recommend best-practice solutions and guide customers on using Twilio’s APIs.
• Understand customer technical pains through discovery and design, demonstrate and present solutions that solve business challenges.
• Build and present highly interactive, complex and engaging demonstrations of Twilio’s Communications Products.
• Form strong relationships with technical and nontechnical stakeholders.
• Identify and solve problems for customers and within the organization.
• Contribute to the Presales Engineering community through knowledge sharing, constructing demonstration materials and creating reusable presentations.
• Mentor less experienced Presales Engineers.

What you'll need

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
• Excellent communication and presentation skills, with the ability to gain audience confidence.
• Ability to communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP); Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular).
• Experience building with REST APIs.
• Previous experience in Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Nice to have

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Experience working with customers in the South region.
• Proficient French, Spanish or Italian speaker.

Details

• Remote role based in the UK, Ireland or Spain.
• Approximately 35% travel is anticipated.
• You may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.