Overview
Principal Engineer to lead and scale a ServiceNow Center of Excellence (CoE), driving platform architecture, standardization, AI/low-code adoption, and reusable automation assets.
What you'll do
- Define and execute the vision, roadmap, governance model, and operating framework for the ServiceNow CoE.
- Establish standards, best practices, reusable design patterns, and governance mechanisms.
- Lead architecture, design, and implementation of ServiceNow solutions across enterprise functions.
- Drive adoption of App Engine and low-code/no-code capabilities.
- Lead AI capability implementation and adoption (Now Assist, Predictive Intelligence, Virtual Agent, AI Search, Automation Engine).
- Develop and maintain reusable accelerators, integration frameworks, workflows, APIs, templates, and automation components.
- Enable citizen development with security, governance, and architectural compliance.
What you'll need
- 12+ years of total experience.
- Experience leading and establishing a ServiceNow ServiceNow Center of Excellence (CoE).
- Hands-on expertise with ServiceNow App Engine for low-code/no-code application development.
- Experience with ServiceNow AI capabilities: Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine.
- Extensive experience across ITSM, ITOM, ITAM, GRC, and CSM modules.
- Experience building reusable accelerators, frameworks, workflows, integrations, APIs, templates, and automation assets.
- Leadership experience managing architects, developers, administrators, and business analysts.
Details
- Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
FullTime
Negotiable
Posted today
12+ Years
