Product Support Engineer, India

Overview

Serve as a Product Support Engineer based in India, helping customers succeed with Cartesia's platform by solving complex technical issues and providing world-class support. Work directly with customers and partner with engineering and product teams to improve support processes, product reliability, and the customer experience.

What you'll do

• Serve as the primary point of contact for support inbound from Slack, Pylon, WhatsApp, and other messaging platforms.
• Deliver white-glove support by diagnosing and resolving complex customer issues quickly and efficiently.
• Collaborate with product, engineering, and customer teams as a trusted technical partner.
• Reproduce customer issues, perform first-pass triage, write clear bug reports, and help prioritize fixes to unblock users quickly.
• Troubleshoot API errors, model behavior, latency and reliability issues, and partner integrations across the stack.
• Give feedback on features, identify edge cases, and influence the roadmap and quality standards.
• Document solutions and patterns in runbooks and contribute to customer-facing documentation and best practices.
• Proactively identify recurring and high-friction issues before they escalate and build solutions.
• Ship tooling and automations that close operational gaps and streamline issue resolution.

What you'll need

• 2–8 years in a technical support, product support, technical account management, or forward-deployed engineering role.
• Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations.
• Familiarity with AI tooling, APIs, or agentic systems.
• Comfort reproducing issues, debugging errors, and collaborating with engineers to identify solutions.
• A builder mentality, with the ability to identify process and tooling chokepoints and build to close gaps.
• Excellent written and verbal communication, with the ability to distill complex technical problems for internal teams and customers.
• Ability to remain calm under pressure and prioritize effectively when multiple customer issues arise simultaneously.
• High ownership and a collaborative mindset, with enthusiasm for contributing to a small, fast-moving team.

Nice to have

• Scripting experience in Python, JavaScript/TypeScript, or similar to reproduce, mock, or validate issues.
• Experience in fast-moving startup environments where the product ships frequently and customers are often in early/beta.
• Interest in tinkering with new features, debugging edge cases, and exploring workflows hands-on.

Details

• Location: Bangalore, India.
• In-person role based out of the Bangalore office.
• Visa sponsorship support is assessed case by case and depends on factors including the role and location; success is not guaranteed.