Senior AI Platform Engineer

Overview

A senior technical lead role combining deep platform engineering expertise with thought leadership to bring AI into production operations. The role owns the build, hardening, patching and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents.

What you'll do

• Package and harden approved OS builds, management agent stacks, patch currency and configuration standards across the estate.
• Identify, pilot and scale AI and automation use cases for incident triage, root cause analysis, runbook execution and predictive monitoring.
• Articulate an AI-for-operations vision, author white papers and R&D positions, and stay ahead of emerging tooling.
• Drive organizational uptake of new practices, coach 1st line teams, and manage risk and resistance while protecting SLAs.
• Lead major incidents, perform root cause analysis, and apply rigorous change control in a regulated production environment.
• Instrument and evidence reductions in incident volume and MTTR from process redesign and automation.
• Translate requirements into physical builds, costed designs and multi-workstream delivery plans.
• Apply automation and infrastructure-as-code: scripting, configuration management and pipeline-driven platform delivery.
• Maintain run books, technical policies and AI governance/guardrails to document-control standards.
• Partner with architecture, security, development, vendors and the business to land change.
• Provide direction for proactive health and performance monitoring of databases, indexes and logs, and troubleshooting of reported issues.
• Review implemented scripts, stored procedures and reports generated by automated database maintenance scripts.
• Participate in the technical design of database implementations and provide direction on technical recovery plans (database standby and replication, backup and recovery).
• Lead storage-related projects, including switch installations, disk consolidations, disk assignments and replication, and work with architecture teams to set and maintain storage standards.
• Review network infrastructure documentation and run books for standards adherence, and document and maintain configuration standards.
• Deputize for the team manager as required.

What you'll need

• High level of technical and subject matter expertise in one or more technologies, serving as a point of escalation for technical issues in that specialty.
• Ability to produce, deliver and maintain documentation for systems in accordance with document control standards and procedures.
• Ability to define and implement improved operability on new and current systems, using innovative process redesign and technical solutions to reduce incident volume and mean time to recover.
• Ability to identify risks and issues and take ownership to deliver appropriate resolutions.
• Technical expertise for root cause analysis and problem management.
• Ability to provide detailed implementation and project plans across multiple, complex work streams according to agreed standards.
• Ability to adhere to change management procedures, coordinate with other teams, minimize service disruption and meet Service Level Agreements.
• Ability to provide specialist support during complex or major incidents, and to lead recovery efforts when asked.
• Ability to lead the analysis and design of complex solutions, including costing design elements and obtaining agreement to proposed solutions.
• Ability to provide direction on standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery.

Nice to have

• Experience across platform roles: packaging hardened operating system versions, ensuring management agent stacks are installed and connected, and maintaining patch levels in line with change management and security standards.

Details

• Location: Hyderabad; Bangalore, Karnataka; Telangana, India; Bengaluru, Karnataka.
• Hybrid work model: 2-3 days a week in the office depending on the role.