Senior Application Analyst

Overview

Senior Application Analyst at Abbott Cancer Diagnostics, responsible for business systems design, configuration and upgrades for assigned technology platforms, acting as primary support contact for application end-users and mentor to junior analysts.

What you'll do

• Lead the estimation of enhancement or support requests.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Liaise with business systems stakeholders and software vendor's implementation staff, ensuring alignment of business needs with delivery of systems changes.
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Participate in training and work with end users.
• Troubleshoot problems and questions.
• Provide end-user support for issues entered into tracking systems.
• Review the status of projects and issues with project leadership.
• Assign or delegate configuration or other activities to Application Analysts or Managed Services team members.
• Act as delegate for Applications Manager for incident or problem resolution.
• Provide mentorship for other peers and leadership to solve problems, even if it's outside of their normal responsibilities/scope.
• Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team.
• Perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.

What you'll need

• Bachelor's degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor's degree.
• 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role.
• Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.
• Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Strong problem-solving skills and strong analytical skills, business intuition, and organizational ability.
• Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment.
• Ability and willingness to learn new software applications.

Nice to have

• Applicable Epic certifications with preference given to Epic Cheers, MyChart, and Care Everywhere.
• Experience configuring business systems software in a life sciences, health care, or related industry.
• Professional working knowledge in Health Care or Biotechnology.
• Professional working knowledge with agile delivery methodologies.

Details

• Location: United States of America, Remote.
• Work within normal business hours, as well as on-call, with potential for nights and weekends.
• Travel approximately 5% of working time.
• Work shift: Standard.
• Work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Lift up to 10 pounds for approximately 5% of a typical working day.
• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day).
• Base pay range: $78,000.00 – $156,000.00.