Senior Content Engineer

Overview

Serve as a Senior Content Engineer shaping how complex SaaS product knowledge is created, structured, published, and consumed by people and AI systems. Own documentation strategy across assigned product areas while collaborating with Product, Engineering, Design, Support, Customer Success, Training, Implementation, and Marketing teams.

What you'll do

• Lead documentation strategy and execution across assigned SaaS product areas, ensuring content is clear, accurate, consistent, and customer-focused.
• Define and improve information architecture, content models, structured content, and documentation standards to make knowledge scalable and reusable.
• Build and maintain AI-ready content, including agent instructions, prompt libraries, reusable skills, and workflows that help AI systems find and use product knowledge effectively.
• Partner with Product, Engineering, Design, Support, Customer Success, Training, Implementation, and Marketing teams to embed documentation into the product development lifecycle.
• Build and improve automated documentation workflows covering content testing, validation, publishing, deployment, and quality assurance.
• Use customer feedback, analytics, and content performance data to continuously improve documentation quality, findability, freshness, and overall customer experience.

What you'll need

• 7–10 years’ experience in technical writing, content engineering, or product documentation, ideally within a complex software/SaaS environment.
• Strong experience defining documentation strategy, information architecture, content models, and content standards across products or domains.
• Proven experience with Docs-as-Code, Git/GitHub, structured authoring, XML/DITA, and modern documentation workflows.
• Experience with documentation automation and CI/CD, including publishing, testing, validation, and deployment workflows.
• Understanding of AI/LLM concepts, RAG, AI-assisted content workflows, and agent-based workflows, with an interest in how content is consumed by AI systems.
• Strong technical writing and editing skills, with the ability to turn complex technical concepts into clear, concise, customer-focused content.
• Strong collaboration skills and experience working with Product, Engineering, Design, and other cross-functional stakeholders.

Nice to have

• Experience with MadCap Flare, AWS CodeBuild, GitHub Actions, Vale, Figma, Pendo, or similar tools.
• Experience creating in-product content, including tooltips, onboarding guidance, contextual help, and other product experiences.
• Experience with scripting using Python, Bash, or JavaScript to improve content operations.
• Experience designing prompt libraries, agent skills, or AI-powered documentation workflows.
• Familiarity with WCAG/accessibility, semantic markup, schema design, and content analytics.
• Experience mentoring technical writers or influencing documentation practices across an organization.

Details

• Location: Bengaluru, Karnataka, India.
• Hybrid work model.
• If within commuting distance to a Diligent office location, expected to work onsite at least 50% of the time.