Service Desk Advisor

Overview

Customer Service Representative (Service Desk Advisor) at Kyndryl, providing multi-channel support to customers and helping them solve technology problems.

What you'll do

• Deliver assistance through multiple channels, including chat, email, and Microsoft Teams.
• Provide customer support by combining technical troubleshooting, problem-solving, and excellent customer service.
• Manage multiple customer inquiries and support requests in a fast-paced environment.
• Provide concierge-level service to ensure a positive and seamless customer experience.
• Collaborate with back-office teams to escalate and resolve complex customer issues.
• Work closely with senior team members and mentors to expand technical knowledge and professional skills.
• Develop expertise in Microsoft 365 applications, particularly Excel, and gain experience with various technology platforms.
• Participate in continuous learning opportunities, training programs, and industry certifications, including Microsoft, Azure, and Google Cloud.

What you'll need

• Knowledge of Windows and Mac operating systems.
• Minimum of 2 years of experience.
• Support help desk knowledge.
• Troubleshooting and problem-solving skills.
• Customer support knowledge.
• Active listener with flexibility to modify approach and adapt to customer needs.

Nice to have

• Experience working with Windows and Mac operating systems.
• Troubleshooting and problem-solving expertise.
• Support help desk experience.
• Customer support experience.
• Experience modifying approaches and adapting to customer needs.

Details

• Location: Bangalore, Karnataka, India.
• Hybrid-friendly work culture.