Service Engineer

Overview

Serve, maintain, troubleshoot, commission, and optimize Air-Cooled and Water-Cooled Chiller systems in data centre environments. Support data centre HVAC projects, ensuring timely delivery, quality compliance, and customer communication.

What you'll do

• Perform service, preventive maintenance, and corrective actions on Air-Cooled and Water-Cooled Chillers, including screw, scroll, and centrifugal systems.
• Diagnose and troubleshoot mechanical, electrical, and control-related issues in chiller and HVAC systems.
• Conduct chiller start-up, commissioning, performance testing, and system optimization.
• Manage site execution for data centre cooling projects, including planning, installation oversight, and coordination with contractors and OEM teams.
• Support upgrades, retrofits, and energy-efficiency improvements in existing data centre cooling infrastructure.
• Review technical drawings, submittals, and project documents for accuracy and compliance.
• Maintain detailed service reports, performance logs, and documentation for all equipment.
• Ensure strict adherence to safety standards, regulatory requirements, and customer operational protocols.
• Provide technical guidance and mentorship to junior engineers and technicians.
• Interface with customers regularly to provide updates, clarify technical issues, and ensure completion of service and project tasks.
• Participate in root-cause analysis and implement corrective and preventive actions for recurring issues.
• Coordinate with internal teams, including sales, project management, and engineering, for seamless service and project delivery.
• Submit root cause analysis and 8D reports to customers on time.
• Attend monthly MOR and quarterly QBR meetings with data centre customers.

What you'll need

• Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a relevant technical field.
• 5–10 years of hands-on experience servicing Air-Cooled and Water-Cooled Chillers, preferably in data centre applications.
• Strong knowledge of refrigeration cycles, HVAC controls, BMS/EMS integration, and cooling redundancy concepts.
• Experience in project execution, installation supervision, and commissioning of HVAC equipment.
• Ability to read and interpret technical drawings, wiring diagrams, P&IDs, and equipment manuals.
• Proficiency in diagnosing mechanical, electrical, and control faults using service tools and diagnostic software.
• Strong customer communication skills and ability to work in critical data centre environments.
• Familiarity with safety standards and industry best practices.
• Good problem-solving skills and ability to work independently with minimal supervision.

Nice to have

• Experience with mission-critical data centres or large industrial cooling systems.
• OEM-specific chiller training or certifications, such as Trane, Carrier, or Daikin.
• Knowledge of energy-efficiency programs, retrofits, and system performance optimization.
• Project management experience or certification is a plus.

Details

• Field-based work conducted on-site at customer locations.
• Location: Mumbai/Navi Mumbai.
• Willingness to work in shifts and availability on holidays and public holidays to meet agreed SLA.