Staff Software Engineer, EAA CX

Overview

Staff Software Engineer responsible for AI maturity, developer experience, architecture, and platform excellence across eight globally distributed Customer Experience engineering squads.

What you'll do

• Own the AI maturity and developer-experience roadmap across EAA-CX.
• Prototype AI opportunities on the existing AI platform and drive adoption.
• Lead reliability, observability, change-failure-rate, and operational-readiness improvements.
• Define build-versus-buy strategy for AI and developer-experience tooling.
• Provide Staff-level architectural coverage for complex multi-squad challenges.
• Build secure distributed backend services with SLO ownership and incident response.
• Ensure automated outputs and production changes are traceable, reviewable, and safe.

What you'll need

• 8+ years of software engineering experience.
• Experience architecting and delivering large-scale distributed systems.
• Proficiency in backend design, APIs including gRPC, MCP, and GraphQL, and microservices.
• Experience with AWS, Kubernetes, Terraform, CI/CD, Kafka or MQ, caching, and SQL or NoSQL databases.
• Experience building secure, compliant platforms with access management, audit logging, and data governance.
• Experience with agentic AI systems, including MCP servers, LLM orchestration, RAG, HITL, or evaluation frameworks.
• Proficiency in Go and willingness to work across Python.

Details

• Remote in the United States, with quarterly in-person working sessions.
• Annual base salary: $218,025–$256,500 USD, excluding equity and bonus.