Technical Developer Connections Manager

Overview

Serve as a trusted technical partner to high-impact creators on the Roblox platform, supporting their growth, technical execution, and long-term success, and acting as the bridge between creators and internal teams during escalations and platform incidents.

What you'll do

• Serve as a technical point of contact for creators, providing hands-on support, guidance, and best practices.
• Diagnose and resolve performance, stability, and scalability issues in live games and experiences.
• Own and manage high-priority creator escalations, including participation in an on-call rotation covering weekends and holidays (with flexible scheduling and compensatory time off).
• Partner with product and engineering teams to coordinate real-time responses to platform incidents and creator-impacting issues.
• Act as a communication bridge between creators and internal teams, ensuring clarity, transparency, and timely updates.
• Build internal tools and workflow automations (e.g., using Python) to improve response times, data visibility, and team efficiency.

What you'll need

• 5+ years of experience in game development or interactive experience development.
• A bachelor's degree in a technical field or equivalent practical experience.
• Hands-on experience building on Roblox and/or comparable creator platforms.
• Deep understanding of the Roblox platform, Roblox Studio, and the creator ecosystem.
• Strong expertise in performance optimization, debugging, and profiling for live games or experiences.
• Proficiency in Lua, including scripting for tooling, automation, or diagnostics.
• Experience with Roblox Studio workflows, tools, and production pipelines.
• The ability to collaborate effectively across technical and non-technical teams.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
• A creator-first mindset, demonstrating empathy, patience, and professionalism in high-pressure situations.
• A proactive, self-directed approach, with strong ownership over work and personal workflow management.

Nice to have

• Familiarity with Python, C#, and .NET.

Details

• Location: San Mateo, CA, United States (headquarters).
• Roles based in the office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
• Hourly pay range: $62.53 to $76.60 USD (starting base pay; actual pay depends on job-related factors).
• On-call rotation covering weekends and holidays, with flexible scheduling and compensatory time off.
• For US-based roles only: the Company may not be able to employ candidates who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.