Ultimate Success - Workront Senior Consultant

Overview

Senior consultant role focused on Adobe Workfront solutions, advising clients on methodologies and driving customer success with the platform.

What you'll do

• Educate clients on standard methodologies relevant to their industry and key business requirements.
• Gain in-depth knowledge of a client's technical environment, business objectives, goals, and challenges to provide the best advice needed to drive customer success and value with the Adobe Workfront solution.
• Analyze complex project issues, identify possible solution options, and facilitate the presentation and review of the options and recommended solution with clients and partners.
• Work across multiple client engagements and key internal initiatives.
• Maintain the highest level of technical expertise by keeping up with the latest Adobe Workfront developments through internal and external learning opportunities and self-study.
• Interact frequently with clients via phone, email, and/or in person, including with marketers, analysts, web developers, and C-level executives.
• Keep accurate daily records of client billable time.
• Communicate proactively and effectively to customer/implementation partner teams on assessments and recommendations throughout the project life cycle.
• Assist with enablement and desk-side coaching to customers/partners on product features, ad-hoc technical queries, and future optimization roadmap.
• Manage customer expectations appropriately and keep projects on schedule and within scope.
• Work and collaborate with Adobe internal teams and client/implementation partners.

What you'll need

• Solid technical understanding of Adobe Workfront, including proficiency in work management features, proofing and document features, and Workfront Fusion features such as module setup, function development, and scenario development and troubleshooting.
• Capacity to understand business requirements and translate them into architecture, design, and development activities for clients using the Adobe Workfront solution.
• Demonstrated proficiency in integration technologies and techniques.
• Experience articulating technical solutions and how they solve client business problems to both technical and non-technical audiences.
• Ability to adapt to and work effectively with various clients and partners in challenging situations, using strong facilitation skills while establishing credibility and trust quickly.
• Self-motivated, responsive, professional, and a champion of customer success.
• Shown ability to communicate and lead execution of architecture vision across multi-functional technical and strategy teams.
• Clear written and verbal communication skills for communicating deliverables, sharing information, and leading meetings.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Innovative, problem-solving, and solutions-oriented mindset.
• Demonstrated ability to learn quickly, be a team player, and manage change effectively.

Details

• Location: Noida, India.
• Work mode: hybrid, with teams in the office an average of four days a week.