Warehouse Business Process Specialist

Overview

Support the quality and effectiveness of Amgen's Global Warehousing processes by maintaining controlled documents, coordinating business continuity and training activities, and collaborating with stakeholders across regions.

What you'll do

• Support the design, documentation, review and periodic maintenance of Global Standard Operating Procedures (SOPs) and Work Instructions (WIs) with the Business Process Owner (BPO), Quality and Warehouse Network stakeholders.
• Act as designated author or editor for assigned Global Warehousing SOPs and WIs in Amgen's Controlled Document Management System (CDOCS), following approved document lifecycle procedures.
• Coordinate stakeholder input, document comments and required approvals for assigned documents, and escalate unresolved issues or decisions to the BPO.
• Support audit and inspection readiness by retrieving documentation, preparing evidence and responding to assigned actions.
• Participate in corporate function audits of the Warehousing and Distribution quality process as requested.
• Support the review and revision of the Warehouse Global Business Continuity Plan (BCP) and related Business Impact Analysis (BIA).
• Collect and consolidate input from process and site stakeholders and coordinate assigned follow-up actions with the Business Continuity Team.
• Maintain accurate records and supporting documentation for assigned business continuity activities.
• Develop and maintain assigned training content, learning activities, training qualifications and Assignment Vehicles for Global Warehousing processes and systems.
• Act as designated author, editor or administrator for assigned training documents and records in CDOCS and the Learning Management System (LMS), in accordance with approved governance.
• Coordinate the creation, revision and implementation of assigned Learning Activities and Assignment Vehicles with the process owner and Learning & Performance (L&P).
• Collect data and stakeholder feedback to support assessment of training effectiveness and recommend improvements.
• Coordinate with Supply Chain functions and qualified instructors to support timely training delivery.
• Monitor assigned training actions and escalate risks, gaps or overdue items to the responsible owner.
• Maintain effective working relationships with Warehouse Network stakeholders, Quality, Learning & Performance and Global Distribution.
• Facilitate defined process-documentation or training workshops using established methods and templates.
• Analyze process feedback, document issues and training data to identify improvement opportunities and prepare recommendations for review.
• Plan and deliver assigned activities within agreed timelines, communicating progress, dependencies and risks to the manager or process owner.
• Share lessons learned and reusable materials across the Warehouse Network.

What you'll need

• Bachelor's degree or equivalent in supply chain, logistics, economics or a related discipline, with a total of 5 to 9 years of experience.
• 2+ years of supply chain, logistics, warehousing, quality systems, document management or related experience, preferably within the pharmaceutical industry or another regulated environment.
• At minimum, basic GMP knowledge and experience.
• Basic knowledge of ERP and WMS systems, preferably SAP (E)WM.
• Experience documenting business processes, process flows, SOPs, WIs or other Quality Management System documents.
• Experience working with Quality Management Systems and controlled-document processes.
• Working knowledge of business process modelling.
• Technical writing skills and strong attention to detail.
• Ability to facilitate structured workshops and coordinate input from cross-functional and geographically diverse stakeholders.
• Ability to work independently on defined assignments, manage priorities and escalate matters outside assigned scope.
• Experience working in a matrix-based organization and collaborating within a network.
• Fluency in English in oral and written communication.
• Proficiency with Microsoft Office.

Nice to have

• Experience with Business Process Model and Notation (BPMN).
• Interest in learning and development methods, including e-learning.
• LMS experience.

Details

• Location: Hyderabad, India.
• Works within established global processes, quality requirements, governance and priorities.
• Owns the quality and timely completion of assigned deliverables, but not the overall Global Warehousing process, training strategy or business continuity framework.
• Makes routine decisions within assigned document, training and coordination activities and escalates significant compliance, scope or stakeholder decisions to the accountable owner.
• May coordinate contributors for defined activities but has no formal people-management accountability.