AI Functional Analyst

Overview

Join the GCSS Functional Administration team as a techno-functional AI Functional Analyst, supporting the operation, adoption, continuous improvement and post-deployment monitoring of AI-based IT systems including No-Code, Low-Code and Pro-Code solutions.

What you'll do

• Provide functional administration and first-line support for AI platforms, ensuring a high-quality user experience.
• Manage user access, provisioning and deprovisioning, and support effective licence allocation and utilisation.
• Develop and maintain knowledge content, user guidance and support documentation.
• Deliver onboarding, training and enablement activities to drive adoption and responsible use of AI solutions.
• Monitor platform usage, adoption and feedback, providing insights and recommendations for improvement.
• Collaborate with Product Owners, business stakeholders and technology teams to support operational delivery and platform enhancements.
• Support testing, release activities and change implementation for new features and capabilities.
• Perform initial triage of platform issues and coordinate escalation, remediation and follow-up where required.
• Maintain appropriate records, reporting and governance documentation.
• Drive continuous improvement initiatives that enhance user experience, efficiency and business value.

What you'll need

• About 7+ years of experience in IT systems support, AI enablement, business analysis, change management or a related area.
• Practical knowledge of Generative AI and AI solution concepts, with the ability to explain them clearly to users and stakeholders.
• Experience in first-line support, access management and licence optimisation for enterprise technology platforms.
• Experience delivering user onboarding, training, adoption initiatives, communications and knowledge content.
• Strong stakeholder-management skills, with the ability to collaborate effectively across business, product, technology and governance teams in a global environment.
• Experience supporting UAT, release readiness, change implementation, issue triage and escalation.
• Awareness of responsible AI, AI governance, information security, risk and control considerations in a regulated environment.
• Strong analytical and reporting skills, including advanced Excel and Power BI, with the ability to turn usage and feedback data into practical insights.

Nice to have

• Experience with prompt engineering, Microsoft 365 Copilot, Copilot Studio, SharePoint, service-management tools.
• Experience supporting Legal, Risk, Compliance or another regulated business function.

Details

• Location: Gurgaon Office, India.
• Employment type: Permanent.
• Department: General Counsel Shared Services; reports to AI Systems Manager - GC Systems Functional Admin.
• Application deadline: 20 November 2026.
• Work arrangements: flexible as to where and when you work, with a balance that works for the team.