Overview
AI Support Engineer to troubleshoot complex customer technical issues and help define world-class post-AGI support, working closely with customers and internal teams.
What you'll do
- Troubleshoot and resolve complex technical issues via support tickets and live calls.
- Investigate API failures, integration challenges, authentication errors, and production incidents.
- Provide end-to-end ownership through debugging logs, system analysis, and reproducing issues.
- Escalate and partner with Engineering to troubleshoot, resolve, and prevent recurring problems.
- Improve internal tooling and workflows using scripting and emerging AI capabilities.
- Identify opportunities for automation and AI-powered workflows to increase team efficiency.
- Provide occasional holiday and weekend on-call coverage as needed.
What you'll need
- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar roles.
- Comfort using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer code (e.g., Python).
- Expert-level SaaS troubleshooting skills.
- Polished enterprise communication and calmness during live incident calls.
- Proven experience building strong customer and cross-functional relationships to drive resolutions.
- Ability to clearly communicate complex technical issues to customers and internal teams.
- Bachelor’s degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience.
Read the full description and apply on the company’s own careers page.
