Analyst II Software Engineering (Finacle L1 Support)

Overview

Provide front-line L1 technical support for Finacle 10.x core banking application modules, keeping day-to-day banking operations running smoothly.

What you'll do

• Support Finacle 10.x application modules including Branch Operations, CASA, TD, Loans, Trade Finance, and Locker
• Manage Alternate Delivery Channels such as SWIFT, Clearing, Utility Payments, and Financial Inclusion related services
• Analyze and resolve product fatal errors and review application logs for issues
• Execute defined processes and procedures to maintain operational standards
• Monitor application services and ensure their continued availability
• Log calls with internal or external service providers and follow up through to closure
• Track and escalate calls to designated teams or service providers when additional assistance is required
• Update assigned calls regularly to maintain accurate status tracking
• Execute application maintenance activities according to defined checklists
• Handle calls and manage EOD/BOD banking operations

What you'll need

• Science or Commerce graduate; BE/B.Tech/MCA/MBA preferred
• Minimum 1 year of in-scope experience in the Banking IT domain or support of related solutions
• Working experience of Finacle version 10.X menu/options and business logic of banks, handling calls, and managing EOD/BOD operations of bank
• Working experience of Core Banking Solutions and banking technical support
• Experience troubleshooting and resolving issues observed/reported on a day-to-day basis
• Working experience in Service Desk and handling of IT Service Management (as per ITIL standards)
• ITIL 4 Foundation certification (mandatory)

Details

• Location: Chennai, Tamil Nadu, India