Application Developer

Overview

Provide application support and maintenance for Salesforce CRM users worldwide, with a focus on Sales and Service modules, while working closely with development teams to keep production systems operating well.

What you'll do

• Provide support to Salesforce CRM users worldwide while working closely with development teams to maintain the operational integrity of production systems
• Configure and administer CRM (mainly Salesforce) and integrated applications
• Maintain and customize users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layouts to support vital business functions
• Perform final data mapping and execute data import of approved business requests into CRM
• Create documentation of business rules, transformations, issues and resolutions
• Monitor data and system rules to ensure data integrity
• Resolve end user problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
• Identify ticket trends and work towards reducing recurrences
• Identify opportunities to simplify, optimize, and automate business processes

What you'll need

• Bachelor's degree with a minimum of 3 years of Salesforce administration, System Support, and/or System Administration
• Strong broad-based understanding of Salesforce CRM applications and its modules
• Proven ability to manage users, data, and security
• Proven troubleshooting skills, including the ability to analyse and resolve difficult problems quickly with keen attention to detail
• Demonstrated proficiency in the use of data management tools such as Data Loader
• Ability to write complex SOQL queries
• Ability to debug Apex Triggers, Workflow and Flows
• Familiarity with standard business, sales, and finance processes
• Detail-oriented with excellent verbal and written communication skills
• Ability to map business requirements to Sales Cloud and Service Cloud features and functionality
• Very good understanding of cases, quotes, products, opportunities, orders, accounts and contacts in SFDC
• Ability to engage cross-functional teams to resolve issues related to Service/Sales Cloud in Salesforce
• Hands-on experience in reports and dashboards
• Solid understanding of users, profiles, roles, access and the Salesforce security model
• In-depth knowledge to support multiple Salesforce products with little to no assistance
• Strong customer service and relationship building skills with a team-player attitude
• Ability to work independently with minimum direction

Nice to have

• Salesforce Admin certification

Details

• Location: Tamil Nadu, India
• Work mode: Hybrid