Application Support Engineer

Overview

Act as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Act as a subject matter expert, collaborating with and managing the team to perform.
• Be responsible for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for your immediate team and across multiple teams.
• Lead efforts to improve system stability and optimize support processes.
• Mentor junior team members to enhance their technical and problem-solving skills.

What you'll need

• Must have: proficiency in Ivalua.
• Minimum 5 years of experience in Ivalua.
• Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
• Experience in managing and supporting enterprise-level software applications.
• Ability to work collaboratively with cross-functional teams to address technical challenges.
• Excellent communication skills to effectively convey technical information to diverse stakeholders.
• Familiarity with incident management and problem resolution methodologies.
• 15 years full-time education.

Details

• Based at the Pune office.