Application Support Engineer

Overview

Application Support Engineer role acting as a software detective, providing a dynamic service to identify and solve issues within multiple components of critical business systems.

What you'll do

• Address and resolve incidents and problems affecting various business system components to maintain smooth and stable operations.
• Manage change requests and continuously update documentation to enhance troubleshooting efficiency.
• Collaborate with external vendors and internal service management teams to ensure timely analysis and resolution of issues.
• Monitor system performance and proactively identify potential issues to prevent disruptions.
• Contribute to providing solutions to work-related problems and actively participate in team discussions.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Perform independently and become an SME.

What you'll need

• Minimum 3 years of experience in Microsoft 365.
• 15 years full time education.
• Proficiency in Microsoft 365.
• Experience with managing and troubleshooting cloud-based collaboration and productivity tools.
• Strong understanding of incident and problem management processes within IT service operations.
• Ability to create and implement Requests for Change and maintain comprehensive knowledge base documentation.
• Familiarity with vendor coordination and service management collaboration to resolve technical issues.

Details

• Based at the Pune office.