Technology Support Engineer

Overview

Technology Support Engineer role resolving incidents and problems across multiple business system components to ensure operational stability.

What you'll do

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
• Support junior team members by sharing knowledge and providing guidance on incident resolution.
• Contribute in providing solutions to work related problems and actively participate in team discussions.
• Perform independently and become an SME.

What you'll need

• Minimum 3 years of experience in Infrastructure Service Management.
• Must have skill: Infrastructure Service Management.
• Strong understanding of incident and problem management processes within IT service operations.
• Experience in creating and managing Requests for Change and maintaining knowledge base documentation.
• Ability to collaborate effectively with vendors and internal teams to resolve technical issues.
• Familiarity with tools and techniques used for monitoring and troubleshooting infrastructure components.
• 15 years full time education.

Details

• Based at PDC3C - SEZ location.