Assistant Manager-Inside Service Sales

Overview

Drive aftermarket service sales for CMD products across the assigned region by preparing quotations, following up with customers, and converting opportunities into orders.

What you'll do

• Prepare and submit quotations for AMC, CMC, one-time service, calibration, software services and spare parts.
• Proactively follow up on quotations, address customer queries and drive quote-to-order conversion.
• Identify business opportunities through installed-base analysis, warranty conversions, contract renewals and customer interactions.
• Build and maintain strong customer relationships through calls, emails and customer visits whenever required.
• Work closely with field service engineers and regional service managers to identify and develop service sales opportunities.
• Support achievement of regional service sales targets, contract retention and revenue growth.
• Coordinate with internal teams for pricing approvals, purchase order processing and service execution.
• Maintain accurate CRM records, sales pipeline, quotation status and customer information.
• Prepare regular sales forecasts, opportunity reports and business updates.
• Take ownership of opportunities from quotation through order conversion and execution coordination.

What you'll need

• Bachelor's degree or PG in Science, Engineering, Chemistry, Biotechnology, Life Sciences, Business or a related discipline.
• Minimum 4 years of relevant experience in inside sales, service sales, technical sales or aftermarket sales.
• Strong communication, negotiation and customer relationship management skills.
• Commercial mindset with focus on sales conversion and business closure.
• Proactive follow-up and problem-solving abilities.
• Ability to coordinate effectively with technical and commercial teams.
• Good knowledge of MS Excel, CRM tools and sales reporting.
• Strong ownership, accountability and customer-focused approach.

Nice to have

• Experience in pharmaceutical, biopharmaceutical, applied markets, analytical laboratories or similar industries.

Details

• Work schedule: Standard (Mon-Fri).
• Environmental conditions: Office.
• Location: Hyderabad, India.