Associate Director, Employee Relations Consulting

Overview

Lead a team of Employee Relations Consultants who provide strategic, risk-informed employee relations support to business leaders, managers and HR partners, in a centralized Employee Relations model. This is a new position reporting to the Director, Employee Relations.

What you'll do

• Lead, coach and develop a team of Employee Relations Consultants aligned to business segments, functions or geographies.
• Foster a team culture grounded in sound judgment, fairness, responsiveness, discretion and practical problem-solving.
• Drive calibration across consultants to reduce variability in recommendations and outcomes.
• Establish clear expectations and standards for consultant performance, judgment, responsiveness, documentation quality, stakeholder partnership and risk management.
• Create operating discipline across the team, including consistent intake, consultation practices and case management standards across business units, leaders and regions, accounting for applicable legal, cultural and policy differences.
• Provide ongoing direction, case consultation and escalation support on sensitive or high-risk employee relations matters, and serve as senior escalation point for complex leadership situations.
• Maintain judgment on when issues should remain within consulting support versus escalation to investigations, legal, ethics, security or senior HR leadership.
• Build team capability in employee relations consulting, manager coaching, issue assessment, policy application, documentation practices and workplace risk identification.
• Partner with Investigations on scope alignment, business context, interim actions, stakeholder coordination and post-investigation implementation, maintaining clarity between fact-finding and ER consulting responsibilities.
• Define and reinforce clear handoffs between ER Consultants, Centralized Investigations, and broader HR and Legal teams.
• Partner with ER Operations or HR Operations to improve tools, workflows, reporting, knowledge management and case documentation practices.
• Contribute to the broader employee relations strategy, operating model refinement and organizational readiness.
• Ensure consultants are viewed as credible, business-relevant and consistent partners rather than solely reactive issue managers.
• Support organizational restructuring efforts, and drive and execute large-scale and small-scale reductions.
• Stay up to date on changes in employment laws and regulations and ensure company policies and procedures remain compliant.

What you'll need

• Bachelor's degree and a minimum of 10 years of related HR experience.
• Significant experience in Employee Relations, Human Resources, Labor Relations, Employment Practices, or a related HR function.
• Demonstrated knowledge of federal and state EEO laws and state HR policies.
• Experience building, scaling and leading teams in large, global and highly matrixed organizations.
• Demonstrated experience leading employee relations professionals in a complex, matrixed or multi-business environment.
• Strong experience advising on performance issues, misconduct, workplace behavior concerns, policy application, corrective action and terminations.
• Experience working within a centralized Employee Relations model.
• Demonstrated ability to manage sensitive, high-risk and high-visibility issues with sound judgment and discretion.
• Strong understanding of case management, documentation standards, issue triage and cross-functional partnership.
• Experience partnering effectively with Legal, HRBPs and/or centralized investigations functions.
• Excellent written and verbal communication.
• Excellent organizational skills.
• Experience with Microsoft Office Suite, including Word, Excel and PowerPoint.
• Knowledge of HR technologies, including HRIS and/or case management tools.
• Ability to gather, analyze and synthesize information and data from multiple sources and summarize investigative findings clearly and concisely in writing.
• Ability to prioritize work in a fast-paced environment.

Nice to have

• Experience supporting professional services, consulting, technology or other complex business environments.
• Experience building or scaling employee relations operating models, consultant frameworks or service delivery structures.
• Strong familiarity with global employee relations considerations and region-specific employment practices.
• Experience using case management systems, ER metrics and trend reporting to inform decisions and improve service delivery.

Details

• Location: US - Remote (any location).
• Travel: up to 10%.
• Clearance required: none.
• Annual salary range: $130,000.00 - $216,000.00, subject to factors including skill sets, experience, training and business needs.
• May be eligible for a discretionary variable incentive bonus.