Principal Consulting Services Territory Manager

Overview

Lead the planning, delivery, and oversight of customer-facing consulting projects while partnering across Professional Services, Support, Sales, and leadership teams.

What you'll do

• Coordinate and execute customer product and service delivery projects from initiation through completion, helping ensure work is delivered on time and within budget.
• Contribute to strategic planning and the execution of large-scale operational deployments while maintaining visibility into project priorities, risks, and outcomes.
• Evaluate engagement profitability and risk, recommending client-focused solutions that maximize value while helping minimize delivery risk.
• Partner with Support and internal teams to resolve customer issues, strengthen client relationships, and serve as an escalation point for professional services and implementation concerns.
• Lead and participate in project kickoffs, planning sessions, steering committee meetings, and other customer engagements, both remotely and on-site.
• Support pre-sales activities through customer presentations, services planning, proposal development, work plan creation, and consultation on delivery strategy.
• Lead reviews of engagement scope, planning, cost estimates, and pricing while sharing best practices and subject matter expertise with team members.

What you'll need

• 8+ years' relevant experience with a demonstrated track record of success, including 3+ years' industry-specific or specialized experience.
• Strong presentation and communication skills, with the ability to engage customers, consultants, executives, and internal teams in both in-person and remote settings.
• Exceptional organizational, time management, and project sponsorship skills, with the ability to manage multiple priorities while maintaining attention to detail.
• Experience managing high-level profit and loss performance across multiple states while maintaining visibility into individual project performance.
• Strong analytical and problem-solving skills, with the ability to assess customer challenges and recommend practical, strategic improvements.
• Bachelor's degree or equivalent practical experience.

Nice to have

• Experience leading complex consulting, professional services, implementation, or large-scale customer delivery engagements.
• Ability and willingness to work at customer sites as needed and travel up to 50% based on business requirements.

Details

• Location: US, Remote.
• Travel up to 50% based on business requirements; work at customer sites as needed.