Manager of Professional Services

Overview

Lead the professional services implementation team that onboards and integrates new ISV channel partners into the Constellation Payment Processing PayFac platform, managing project delivery, technical integrations and partner enablement.

What you'll do

• Oversee all aspects of partner implementation projects, including integration planning, resource allocation, and timeline management
• Develop and manage project plans, including scope, timelines, budgets, risk and resources
• Optimize partner implementation for risk, security, and payment yields
• Lead and coach a team of professional services and technical implementation resources
• Collaborate with sales and partner success teams to align onboarding plans with partner objectives
• Serve as the escalation point for implementation issues and work cross-functionally to resolve roadblocks
• Develop and refine implementation processes, documentation, and partner enablement materials
• Track performance metrics to ensure high-quality partner onboarding experiences
• Be a champion for integrating AI into the professional services team and procedures
• Create and maintain departmental procedures
• Coordinate with Marketing to develop and maintain customer-facing materials
• Serve as project manager on large or VIP projects

What you'll need

• Bachelor's degree in Business, Computer Science, or a related field
• 5+ years of experience in professional services, project management, or partner implementations in a SaaS environment
• 2+ years of experience managing a team
• Strong understanding of payment processing, gateways, and ISV integration models
• Experience working with APIs and technical integration projects
• Strong understanding of project management tools and reporting components
• Ability to manage multiple projects and client relationships simultaneously

Nice to have

• PMP certification
• Experience in fintech, payments or financial services
• Experience using teamwork.com as a project management tool
• Knowledge of PCI DSS, AML and other compliance standards

Details

• Location: Remote - USA; employees may work from home or a location of their choice within the country of the job listing
• Scheduled weekly hours: 40
• Minimal travel
• Worker type: Regular; 1 opening
• Pre-existing legal authorization to work in the United States required; no visa sponsorship