Senior Technical Account Manager

Overview

As a Senior Technical Account Manager, you are a recognized Subject Matter Expert (SME) entrusted with managing Ping Identity's highest-spend, global accounts, identifying systemic operational risks and coordinating cross-functional resources to mitigate impact.

What you'll do

• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.
• Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.
• Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership.
• Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards.
• Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations.
• Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness.
• Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.
• Engage regularly with VPs, Executives, and occasionally C-level stakeholders, translating complex business requirements into multi-product operational strategies.

What you'll need

• Minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts.
• Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems.
• Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting.
• Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems.
• Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences.
• Strong mentorship and leadership skills, with a history of enabling the professional growth of peers.
• High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders.

Nice to have

• Advanced architectural experience with the Ping Identity suite and APIs.
• Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols.
• Experience leading cross-functional task forces or internal efficiency programs.

Details

• Location: USA - Remote.
• Salary range: $155,000 to $180,000. Final compensation will be determined by factors such as knowledge, skills, and abilities.