Associate Director, Product Owner - Compliance

Overview

The Associate Director, Product Owner - Compliance maximises the value of a set of compliance technology products across the Legal, Compliance & WREF domain by translating business needs into a prioritised backlog and leading delivery across the product lifecycle.

What you'll do

• Partner with business stakeholders to understand functional needs, refine requirements, and define product outcomes that support business priorities, within guardrails set by the Director, Compliance Product Manager and Senior Director of Legal, Compliance & WREF Digital & Tech.
• Own and manage the Product backlog (e.g. Jira, ADO etc) for all Compliance products, ensuring requirements (e.g., epics, features, user stories) are well-defined and supported by minimum data inputs (e.g., cost drivers, user volumes, risk/sensitivity, process impact, dependencies).
• Make prioritisation decisions for the Product backlog based on value, cost, risk, business continuity, and resource capacity, escalating only where strategic trade-offs are required by the Director, Compliance Product Manager.
• Lead the Product team's delivery activities, guiding Product Analysts and working with Engineers, Architects, and Testers to ensure solutions are fit-for-purpose, secure, compliant, supportable, and aligned to architectural standards.
• Drive operational readiness by applying a delivery readiness checklist covering support model requirements, training needs, continuity planning, configuration/runbook documentation, release notes, and user onboarding.
• Define and maintain the Product performance dashboard, tracking adoption, cycle time/throughput, stability/defects, UX signals (e.g., CSAT, SUS, completion rates), and support effort; use performance insights to drive continuous improvement.
• Ensure product changes follow required digital & tech management system (DTMS) security controls, risk assessments, data handling policies, and regulated change processes, obtaining approvals from relevant SMEs where required.
• Support Solution Architects to assess design options and manage cross-Product dependencies, contract/interface impacts, and sequencing needs to support interoperability and consistent business outcomes.
• Act as an escalation point for the Product team and business users on functional product issues, guiding decisions within agreed financial, risk, and architectural guardrails set by the Director, Compliance Product Manager and Director, Domain Architecture.
• Contribute to the improvement of delivery practices within the Product, promoting agile (i.e. SaFe, Scrum etc), iterative, value-driven, and data-led ways of working, including meaningful measurement of benefits and operational impact.
• Support the Director, Compliance Product Manager with the development of bold, data-led roadmaps for the Compliance tech stack and partner to ensure the tech stack is top quartile in this space.
• Be the aligned Tech Business Partner to the Compliance Risk Analytics & Monitoring team, ensuring their data products are best in class and driving a data and insights-led transformation for compliance.

What you'll need

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• Knowledge of Compliance domains within large FTSE organisation and familiarity with the technology platforms that enable Risk & Compliance business processes.
• Knowledge of systems/platforms such as OneTrust, ServiceNow, Databricks, Certa, Harvey, Legora.
• Knowledge of deploying agentic capabilities for compliance functions.
• 15 to 19 years of experience working in product delivery, digital solutions, business systems, or process-led technology roles.
• Proven experience defining and prioritising functional requirements (e.g., epics, features, user stories) and managing a product backlog.
• Experience working within Enterprise technology, particularly aligned to the Compliance function.
• Experience working directly with business stakeholders to translate needs into feasible, value-led technology changes.
• Demonstrated ability to make prioritisation decisions based on business value, process impact, risk, cost, and technology constraints.
• Experience leading delivery teams or analysts through the product lifecycle, from refinement and design through testing, release, and adoption.
• Familiarity with enterprise governance requirements such as change control, security, data protection, and regulatory/compliance considerations.
• Exposure to continuous improvement approaches (e.g., automation, process simplification, user-centred enhancements) that uplift product adoption, stability, or user experience.
• Experience working within agile delivery environments and using iterative planning, delivery, and release practices.

Nice to have

• Industry certifications (e.g. Agile Methodologies, CPM).
• Strong communication and influencing skills, able to explain technology constraints clearly and support stakeholders in making informed product decisions.
• Skilled in coaching and guiding Product Analysts and delivery team members to ensure requirements, documentation, and solutions meet business needs and compliance expectations.
• Able to interpret business processes, user feedback, and operational data to identify opportunities for process simplification, automation, and improved user experience.
• Comfortable working within structured governance, security, and data protection requirements, ensuring product changes remain controlled, supportable, and compliant.
• Strong analytical mindset, able to weigh value, risk, complexity, and cost to make prioritisation decisions and sequence backlog items appropriately.

Details

• Location: Bengaluru Luxor North Tower.
• Hybrid working under GSK's "Performance with Choice" approach, typically 2–3 days per week in the office, with the pattern agreed between the successful candidate and their manager.