Associate Director, Product Owner - Workplace Experience

Overview

The Associate Director, Product Owner - Workplace Experience maximises the value of Workplace Experience products within the Legal, Compliance & WREF domain by translating business needs into a prioritised backlog and leading delivery across the product lifecycle.

What you'll do

• Partner with business stakeholders to understand functional needs, refine requirements, and define product outcomes that support business priorities, within guardrails set by the Dir, WREF & Corporate Security Product Manager and Senior Director of Legal, Compliance & WREF Digital & Tech.
• Own and manage the Product backlog (e.g. Jira, ADO etc) for Workplace Experience products, ensuring requirements (e.g., epics, features, user stories) are well-defined and supported by minimum data inputs (e.g., cost drivers, user volumes, risk/sensitivity, process impact, dependencies).
• Make prioritisation decisions for the Product backlog based on value, cost, risk, business continuity, and resource capacity, escalating only where strategic trade-offs are required by the Dir, WREF & Corporate Security Product Manager and Senior Director of Legal, Compliance & WREF Digital & Tech.
• Lead the Product team's delivery activities, guiding Product Analysts and working with Engineers, Architects, Testers, and third party vendors to ensure solutions are fit-for-purpose, secure, compliant, supportable, and aligned to architectural standards.
• Drive operational readiness by applying a delivery readiness checklist covering support model requirements, training needs, continuity planning, configuration/runbook documentation, release notes, and user onboarding.
• Define and maintain the Product performance dashboard, tracking adoption, cycle time/throughput, stability/defects, UX signals (e.g., CSAT, SUS, completion rates), and support effort; use performance insights to drive continuous improvement.
• Ensure product changes follow required digital & tech management system (DTMS), security controls, risk assessments, data handling policies, and regulated change processes, obtaining approvals from relevant SMEs where required.
• Support Solution Architects to assess design options and manage cross-Product dependencies, including third-party contract, interface, and integration impacts, and sequencing needs to support interoperability and consistent business outcomes.
• Act as an escalation point for the Product team and business users on functional product issues, guiding decisions within agreed financial, risk, and architectural guardrails set by the Dir, WREF & Corporate Security Product Manager.
• Contribute to the improvement of delivery practices within the Product, promoting agile (i.e. SaFe, Scrum etc), iterative, value-driven, and data-led ways of working, including meaningful measurement of benefits and operational impact.
• Partnering with the Director, WREF & Corporate Security Product Manager, ensure Digital & Tech support WREF strategy for delivering intelligent services, with a particular focus on workplace experience and knowledge analytics & insights.
• Own Appspace globally as the workplace experience product and ensure a bold data led roadmap exists that continues to drive value in the employee experience offering at sites.

What you'll need

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• 15 to 19 Years of experience working in product delivery, digital solutions, business systems, or process-led technology roles.
• Must have knowledge of Smart Workplace applications such as Appspace and experience of deploying this to multiple sites globally.
• Knowledge of Workplace, Real Estate & Facilities, particularly Workplace Experience digital strategies.
• Understanding of product performance measures and KPIs, with the ability to drive improvements in product adoption, cycle time, stability, support effort, and overall user experience.
• Proven experience defining and prioritising functional requirements (e.g., epics, features, user stories) and managing a product backlog.
• Experience working within Real Estate & Facilities technology.
• Experience deploying Appspace in a multi-site, global environment.
• Experience developing roadmaps for Workplace Experience technologies.
• Experience working directly with business stakeholders to translate needs into feasible, value-led technology changes.
• Demonstrated ability to make prioritisation decisions based on business value, process impact, risk, cost, and technology constraints.
• Experience leading delivery teams or analysts through the product lifecycle, from refinement and design through testing, release, and adoption.
• Familiarity with enterprise governance requirements such as change control, security, data protection, and regulatory/compliance considerations.
• Exposure to continuous improvement approaches (e.g., automation, process simplification, user-centred enhancements) that uplift product adoption, stability, or user experience.
• Experience working within agile delivery environments and using iterative planning, delivery, and release practices.

Nice to have

• Industry certifications highly desirable (e.g. Agile Methodologies, CPM).
• Strong communication and influencing skills, able to explain technology constraints clearly and support stakeholders in making informed product decisions.
• Skilled in coaching and guiding Product Analysts and delivery team members to ensure requirements, documentation, and solutions meet business needs and compliance expectations.
• Able to interpret business processes, user feedback, and operational data to identify opportunities for process simplification, automation, and improved user experience.
• Comfortable working within structured governance, security, and data protection requirements, ensuring product changes remain controlled, supportable, and compliant.
• Strong analytical mindset, able to weigh value, risk, complexity, and cost to make prioritisation decisions and sequence backlog items appropriately.

Details

• Location: Bengaluru, Luxor North Tower.
• Hybrid working under GSK's "Performance with Choice" approach, typically 2-3 days per week in the office, with the pattern agreed between the candidate and their manager.