Associate Director — Reliability Engineering & Operations

Overview

Associate Director — Reliability Engineering & Operations leads engineering responsible for the stability, observability, and operational quality of a multi-application production estate.

What you'll do

• Lead, coach, and develop a team of senior reliability and production engineers.
• Own reliability outcomes, including service-level objectives and error-budget policy.
• Serve as the named-owner escalation point above shift leads during major incidents.
• Drive the transition from manual operations to engineering and automated remediations.
• Set and enforce engineering standards for observability, alerting, change management, and incident response.
• Partner with application owners, product managers, and platform leaders on reliability and SLOs.

What you'll need

• 16+ years of progressive engineering experience, with at least 5 years managing engineering teams.
• Hands-on management experience for a multi-application production estate with on-call ownership.
• Experience running a 24×7 on-call practice across geographies, including shift coverage.
• Working fluency with SRE stack topics including SLOs/error budgets, observability, IaC, CI/CD, and a public cloud.
• Technical understanding of full-stack application architecture to reason about failure modes and remediation.
• Operational experience with SaaS and vendor-hosted applications, including API/webhook reliability and vendor SLAs.
• Working understanding of automation and orchestration, including scripting (Python, Go, or equivalent).

Details

• Location: Hyderabad (Onsite).
• Employment type: Full-time.