Senior Manager, Reliability Engineering & AIOps

Overview

Senior Manager of Reliability Engineering & AIOps leading reliability engineering for critical infrastructure across Azure, AWS, GCP, and compute/storage/network/HPC platforms.

What you'll do

• Lead, hire, and develop the reliability engineering team while owning on-call health.
• Define and drive reliability strategy including SLO program and error-budget policy.
• Build and run follow-the-sun on-call and response model across six regions with shared runbooks and severity definitions.
• Own incident management and paging platform end to end, configured as code.
• Serve as incident commander on major incidents and lead blameless postmortems with tracked follow-up.
• Own disaster recovery strategy and execution across Azure, AWS, and GCP, including backup/restore validation and DR certification.
• Define AI Ops requirements for reliability engineering, including Copilot/LLM-based incident triage and safe remediation recommendations.

What you'll need

• 15 years of related experience with a Bachelor’s degree, or 12 years with a Master’s degree, or equivalent experience.
• Experience leading or mentoring a reliability or operations team and setting technical direction.
• Proven incident command on major outages plus ownership of a postmortem process.
• Strong background in disaster recovery planning across Azure, AWS, and GCP.
• Hands-on ownership of an incident management and paging platform at scale (e.g., PagerDuty).
• Experience with capacity planning, performance trending, utilization analysis, and infrastructure demand forecasting.
• Practical experience with observability tools (Prometheus, Grafana, Loki, Tempo), Terraform, and Python or Go.

Details

• Location: IN-Bangalore (3811).
• Work includes participation in a global on-call rotation; full-time on a standard schedule.